Thank you for choosing KiwiSweet! Your satisfaction with our service is our foremost desire! Please feel free to contact us if you have any questions when you have received your order! For your rights on shopping online, please carefully read the terms and conditions as follows:

1. We offer 7 day goods of return policy. Within 7 days upon the arrival of the parcel, please contact us by email (info@kiwisweet.co.nz) or by phone should you have found defect of the goods. Our staff will assist you for the goods return or exchange.

• We will accept goods of return or exchange when confirm to be a defect within the product, please include the original packaging and accessories when return to us.
• If the return of goods is not due to product defect but for personal reasons (eg. purchased wrong product item), we accept the return of the goods but customer will be liable for the cost of shipping for return or exchange.

2. We will not accept goods of return or exchange under the following situations:

• Product misuse- product has been damaged, scratched, stained
• Cap and seals has been opened.
• Return is beyond the 7 day goods of return period.
• Product packaging and accessories not included in the return.

3. Return of goods- Product return for exchange is limited to the same product item. Please include the original product packaging and its accessories and clearly address order number, name of the purchaser and contact number. This will help us to process your return request in shortest time.